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Cancellation Policy

The Client’s purchase of coaching sessions or packages expresses their commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can and do happen. In addition to the general guidelines outlined in our terms and conditions, refunds and cancellations will be considered on an individual basis, at the discretion of UX Teacher Prep. We ask the Client to be committed and honest, and we commit to offering leniency when needed. In general, the following guidelines apply for refunds and cancellations for services including coaching and workshops: The Client may cancel an order within 48 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel a session respond to the confirmation email you received from hello@uxteacherprep.com. Once UX Teacher Prep has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 48 hours advance notice. Any missed sessions or canceled sessions with less than 48 hours advance notice will be forfeited. If unexpected circumstances prevent the Client from completing any or all of their scheduled sessions, then the Client may request a refund for the amount of the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.

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